Addoxplore Tours and Travel

1. Introduction

Addoxplore Tours and Travel respects your right to privacy and is committed to protecting personal information collected from clients, website visitors, and business partners. This Privacy Policy explains how personal information is collected, used, stored, and protected when you interact with our website, services, and communications.

By accessing or using this website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to all personal information collected by Addoxplore Tours and Travel through
• the website addoxplore.co.za
• online enquiry forms
• bookings and reservations
• email, telephone, and messaging communications
• third party service providers acting on our behalf

3. Personal Information We Collect

We may collect and process the following categories of personal information where necessary:

3.1 Identification Information

Full name, nationality, passport details where legally required, date of birth where applicable

3.2 Contact Information

Email address, telephone number, residential or billing address

3.3 Booking and Travel Information

Tour selections, accommodation preferences, dietary requirements, medical disclosures relevant to participation, emergency contact details

3.4 Payment Information

Payment confirmations and transaction references. Card details are not stored directly by Addoxplore Tours and Travel and are processed through secure third party payment providers

3.5 Technical and Usage Information

IP address, browser type, device information, website interaction data, cookies, and analytics data

4. Purpose of Processing Personal Information

Personal information is collected and processed for the following lawful purposes:

• to provide travel, tour, and accommodation services
• to process bookings and payments
• to communicate booking confirmations, updates, and operational notices
• to comply with legal, regulatory, and insurance requirements
• to improve website functionality and service delivery
• to respond to enquiries and customer support requests
• to prevent fraud and ensure security

5. Lawful Basis for Processing

We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act of South Africa. Processing is based on one or more of the following:

• consent provided by the data subject
• performance of a contract
• compliance with legal obligations
• legitimate business interests that do not override individual rights

6. Information Sharing and Disclosure

We do not sell personal information.

Personal information may be shared only where necessary with:

• accommodation providers
• transport operators
• tour guides and activity partners
• payment processors
• insurers
• legal or regulatory authorities where required by law

All third parties are required to handle personal information securely and only for the agreed purpose.

7. International Data Transfers

Where personal information is transferred outside South Africa, Addoxplore Tours and Travel ensures that appropriate safeguards are in place to protect the information in accordance with applicable data protection laws.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, contractual obligations, or insurance requirements.

9. Data Security

We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction. While we take data protection seriously, no system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you have the right to:

• request access to your personal information
• request correction or updating of inaccurate information
• request deletion of information where legally permissible
• object to certain types of processing
• withdraw consent where processing is based on consent

Requests may be subject to verification of identity.

11. Cookies and Tracking Technologies

The website may use cookies and similar technologies to enhance user experience, analyse traffic, and improve services. You may control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

12. Third Party Websites

This website may contain links to third party websites. Addoxplore Tours and Travel is not responsible for the privacy practices, content, or security of external sites. Users are encouraged to review the privacy policies of any third party websites they visit.

13. Children and Minors

Our services are not directed at children without parental or legal guardian involvement. Personal information relating to minors is collected only where necessary for bookings and with appropriate consent.

14. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect legal, regulatory, or operational changes. The most current version will always be available on this website.

Continued use of the website or services constitutes acceptance of the updated Privacy Policy.

15. Contact Information

For privacy related enquiries, requests, or complaints, please contact:

Addoxplore Tours and Travel
Email info@addoxplore.co.za
Website https://addoxplore.co.za